PureDeal Trading Help | Trading Help

If you have any problems with this site please contact us and we will be pleased to help.

Our Helpdesk is open 24 hours a day from Monday to Friday.

Tel: U.S. Toll Free 866 748 1340
Email: clientservices@igmarkets.com

Troubleshooting

I've forgotten my login details?

Please click on the ‘lost details’ link below the logon area. You can use this page to reset your Password or request a reminder of your Account Number.

What's my username?

You can always log in using your IG Markets account number and password. In addition to your account number, you can also specify a more memorable username to use as an alternative when you log in.

Can I change my login details?

Yes. Once you've logged in, you can change your username and password as often as you like by visiting My Account > Settings.

Can I change my personal details?

Yes. Once you've logged in, you can change your personal details by visiting My Account > Settings.

What happens if I enter an incorrect password?

After too many failed attempts, your access to this site will be suspended for security reasons. A message to confirm this will appear when you try to log in. Please contact our Helpdesk to unlock your password.

Why am I getting a blank page?

You may get a blank page when logging in if your browser or security settings are not correctly configured for PureDeal. Please also ensure you do not have any toolbars or plugins for Internet Explorer installed (e.g. Google Toolbar, Yahoo Toolbar etc). Unfortunately these toolbars can interfere with PureDeal's live streaming data. For details of how to uninstall these toolbars and configure your browser, please see Settings for PureDeal.

Can I use a Mac?

Yes, we support Macs running OS 10.3 using Safari or Firefox browsers. Please see System Requirements for full details.

Do I need Java?

No, you don't need Java to log in and use PureDeal. If, however, you want to take advantage of our charting packages then you will need to have Java installed.

I'm using the right details, but I can't log in

If you are using the correct username and password but can't log in, please see our System Requirements page to ensure your system is supported.

How do I enable session cookies?

Our platform and application form use session cookies to store information while you click between different areas. Please see our Cookies page for more.

How do I get rid of spyware?

Spyware and malware are small, invisible pieces of rogue software that you might have picked up while browsing the internet. They can interfere with many processes, including your use of this site. If you suspect it, spyware can usually be detected and removed by running anti-spyware software (like Ad Aware, for example, which can be downloaded free of charge from here).